aim of the complaints procedure is to ensure each complaint is
properly investigated and, wherever possible, resolved to the
to ensure that complaints are handled effectively
you are unhappy with the service the club/events trainer is providing, informally
discussing your dissatisfaction with an instructor/helper from your
regular dojo/place of event.
discussion your complaint may be able to be resolved.
you are not happy with step 1 please send your complaint by email to
Management Committee, the email address being
will receive a response in 10 working days
you are unsatisfied with step 2 then please forward your complaint to